Return Policy

At mycustomparty.com we stand behind our products 100%. If you have received something that you're not head over heels for, contact us at sales@mycustomparty.com within 7 days of receiving your order to discuss a refund.*

The credit that you receive on your refund will apply only to the purchase price; shipping and processing fees will not be refunded.

*You MUST contact us within 7 days of receiving your order to be eligible for a refund as no refunds will be given without prior approval.

What We Don't Offer Returns On

Due to the nature of the following products we don't offer refunds on any of the following*:

  • opened products
  • coloured decorations such as pom poms, candles, etc...
  • custom ordered items that have been personalized specifically for you

*Sometimes accidents can happen. While we don't normally offer refunds on the listed items, if your order has a damaged item, please contact us.

An Important Note:

Because many of our products are made with a variety of processes, colors can vary slightly from what you see in the catalogs or online shop. While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. Rest assured that we strive to bring you products as exact to the shown hues as possible.

Return Process

All returns must first be authorized by our Customer Service Team. For all the information on how the refund process works, please contact customer service within 7 days of receiving your order. Our friendly team here can be contacted in the following ways:

  • Hours: Monday – Friday 8 A.M. to 4 P.M. MST
  • Email: sales@mycustomparty.com

Not sure what to do with your item or what is happening with your return*? Email us sales@mycustomparty.com

 

* If you are inquiring about the state of a return please email or have ready your: invoice #, the name used on the order and the shipping address the order was sent to.

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